Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms or email
• Request technical support or product information
• Subscribe to our newsletter or updates
• Participate in surveys or feedback requests
• Register for training programs or webinars

This information may include: name, email address, phone number, company name, job title, mailing address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website or source
• Device type and screen resolution

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you technical information about our tree injection products
• Provide educational resources and training materials
• Improve our website functionality and user experience
• Analyze website usage and optimize our content
• Comply with legal obligations and protect our rights
• Send you updates about new products or services (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting business (e.g., email service providers, analytics providers)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Distributors: With authorized distributors to fulfill product inquiries in your region

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Functional Cookies: To remember your preferences and improve user experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are typically retained for 7 years for business record purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing activities

To exercise these rights, please contact us at info@mauget.com.

8. International Data Transfers

Mauget is based in the United States. If you access our website from outside the US, your information may be transferred to, stored, and processed in the US or other countries. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our website is intended for business and professional use. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us:

13. Regional Privacy Information

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and disclose about you. You also have the right to request deletion of your personal information and to opt-out of the sale of personal information (we do not sell personal information).

For European Union Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes consent, legitimate interests, and compliance with legal obligations. You may withdraw consent at any time and have the right to lodge a complaint with your local data protection authority.